We Looking Forward for a IT Head (IT Engineer) person for Our Animal feeds & Foods !!
Post Name: IT HEAD (IT Engineer) - (Male - 2 Nos)
Qualification : Any Degree(with ability to work sincerely)
Experience: At-Least 5 - 10 Years
Nature Of Work:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
- Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Document technical knowledge in the form of notes and manuals
- Maintain jovial relationships with clients
Timings: 9.00 am to 7.00 pm
Salary: Best in Industry
Work Location: Erode
For Attending Interview contact: 7558113222 / 7558116222