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We Looking Forward for a IT Head (IT Engineer) person for Our Animal feeds & Foods !!

Post Name: IT HEAD (IT Engineer) - (Male - 2 Nos)
Qualification : Any Degree(with ability to work sincerely)
Experience: At-Least 5 - 10 Years
Nature Of Work:
  • Research and identify solutions to software and hardware issues
  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Ask customers targeted questions to quickly understand the root of the problem
  • Track computer system issues through to resolution, within agreed time limits
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues are properly logged
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Prepare accurate and timely reports
  • Document technical knowledge in the form of notes and manuals
  • Maintain jovial relationships with clients
Timings: 9.00 am to 7.00 pm
Salary: Best in Industry
Work Location: Erode
For Attending Interview contact: 7558113222 / 7558116222

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